This transaction cannot be processed due to an invalid merchant configuration

communitytransportassociation · Member · Dec 9, 2015 at 12:39 pm
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Hi,

I’m trying to upgrade to word press premium but keep getting this message:

This transaction cannot be processed due to an invalid merchant configuration.

The blog I need help with is: (visible only to logged in users)
angelacoe · Member · Dec 9, 2015 at 1:18 pm
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Having the same problem- no idea how to solve it maybe part of the wordpress site is down?
micawbr · Member · Dec 9, 2015 at 1:28 pm
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Tagged for a staff member to assist.
sacreate · Member · Dec 9, 2015 at 2:01 pm
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I’m having the same issue and a quick look at Google reveals thousands of others over the past few years, too. Sometimes the admin are blaming Paypal but I’m trying to pay with credit card and don’t have wordpress listed as an approved receiver on my Paypal account. Just a little annoying when you’re trying to simply pay for a service and it becomes an obstacle to what you want to get done.

So, support, please solve this once and for all.
Thanks!
communitytransportassociation · Member · Dec 9, 2015 at 2:04 pm
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I’m trying to pay using a credit card as well but to no avail!
tcmsculptures · Member · Dec 9, 2015 at 2:35 pm
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Ditto…Wordpress won’t accept either of my valid credit cards to update my domain…probably a temporary glitch, but let me know when it’s fixed, OK?

thanks, tom
cnycommunityfoundation · Member · Dec 9, 2015 at 2:39 pm
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Same here. Maybe their payment system is down?
colemanwood · Member · Dec 9, 2015 at 3:31 pm
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Bumping up. Tried two different credit cards, one of which was used to renew my domain registration last year, and both got the same error message.
cnycommunityfoundation · Member · Dec 9, 2015 at 4:23 pm
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This just now worked for me when I tried it. Everyone try again! :)
communitytransportassociation · Member · Dec 9, 2015 at 4:27 pm
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Worked for me as well!
angelacoe · Member · Dec 9, 2015 at 4:56 pm
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Me too!
sacreate · Member · Dec 9, 2015 at 5:48 pm
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Woop woop!
timethief · Member · Dec 9, 2015 at 6:00 pm
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Below are the only accepted means of payment.
http://en.support.wordpress.com/payment/

WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

More about echecks here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

If you do have a card from a supported country and a card that does meet the criteria above then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
supernovia · Staff · Dec 9, 2015 at 9:19 pm
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Hi folks — sorry we missed this earlier! This issue has been fixed, so if you’ll go ahead and try again, your payments will go through. Cheers!

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