"This upgrade is not available for Jetpack site."

• 

  pedsyeh · Member · Jul 3, 2017 at 3:34 pm

  • Copy link
  • Add topic to favorites

  I tried to add a premium annual plan for the website but I keep getting this message “This upgrade is not available for Jetpack site.”

  Please help.

  The blog I need help with is: (visible only to logged in users)

• 

  mabinn · Member · Jul 3, 2017 at 3:53 pm

  • Copy link

  Hi there @pedsyeh,

  I’d recommend checking out this thread involving a very similar issue.

  Another option might be to reach out to the Jetpack team directly at: https://jetpack.com/contact-support/

• 

  mabinn · Member · Jul 3, 2017 at 3:55 pm

  • Copy link

  Otherwise it looks like your comment has been tagged for staff attention. Feel free to subscribe to this topic so you’ll get a notification when they reply.

• 

  supernovia · Staff · Jul 4, 2017 at 3:21 am

  • Copy link

  Hi @pedsyeh, since you’re using our Business plan we already take care of much of Jetpack’s features for you. Also, since you have paid upgrades here, you can reach out to staff directly at http://wordpress.com/help/contact . Let us know if you have more questions!