This was supposed to be canceled
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I no longer use this site or domain. I asked for a refund and have not yet received it.
The blog I need help with is: (visible only to logged in users)
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What exactly do you expect to receive a refund for please?
Refunds https://en.support.wordpress.com/refunds/ are time limited.
- WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
- The refund period for Domain Registrations and Renewals is 48 hours.
- It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.
Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesI will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Domain mapping for two urls. Essentially two $13 charges. (One in March, one in April.) I clicked cancel, etc., but the charges remain.
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We cannot post attachments to support forum threads. Please simply subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I had assumed you wanted an answer to your question, “What exactly do you expect to receive a refund for please?” Perhaps that was rhetorical?
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No it was not. Thanks for posting that information for Staff.
What are the domain URLs involved in the domain mapping? -
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Hi jesscass1,
It appears that when you cancelled domain mapping, a refund wasn’t triggered. I’ve just refunded the following to you:
– $13 for bettereachdaycoaching.com
– $13 for deeplyrootedcoaching.com
You can view, print or email yourself a copy of the refund receipt from your Billing History here:
https://wordpress.com/me/purchases/billing
Refunds usually take 7-14 days process and show up on your statement.
Come back to me if you have any questions.
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