Thought i had cancelled but still billed

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  deflashed · Member · Dec 8, 2018 at 2:04 am

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  Thought i had cancelled my account but was recently billed. What should I do? How can I contact the support team

  The blog I need help with is: (visible only to logged in users)

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  machellie · Staff · Dec 8, 2018 at 2:12 am

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  Hello there!

  If you have access to your account, you can view your billing history by following this guide.

  You can also request a refund by following this guide with access to the account that was billed.

  Please let me know if you need anymore help!

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  machellie · Staff · Dec 8, 2018 at 2:16 am

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  The link broke. These are the pages I am referring to:

  Refund a Purchase

  View Your Billing History

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  deflashed · Member · Dec 8, 2018 at 4:23 am

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  Thanks for such a quick reply! Following your links I can see that I have been charged $48 and managed to get a refund of $22. Just really confused as to whats been refunded and what hasnt.

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  machellie · Staff · Dec 8, 2018 at 5:05 am

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  Hello!

  I am tagging staff to help you get this straightened out :)

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  supernovia · Staff · Dec 8, 2018 at 7:53 pm

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  @deflashed it looks like the system was unclear on whether you wanted to keep the custom domain. If you cancel it, it will not be available again anytime soon at other hosts.

  Still if you’ll confirm, we can make sure that’s cancelled fully so we can refund the rest.

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  deflashed · Member · Dec 9, 2018 at 10:18 am

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  Yes please Id like to cancel the custom domain. Thanks for all the help

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  kokkieh · Staff · Dec 9, 2018 at 11:29 am

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  Hi there,

  I’ve refunded the domain portion of your plan. You should receive the full refund in about 10 business days, depending on your bank’s processing times.