thrive architect unable to download

• 

  nicolemott13 · Member · Feb 3, 2019 at 2:04 am

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  hi i just downloaded thrive architect (thrive product manager.php) and wordpress is telling me that:
  Unpacking the package…
  The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

  is it because its not in a ZIP format? if so, how can i change it.

  thanks,
  nicole

  The blog I need help with is: (visible only to logged in users)

• 

  shubhamgmath · Member · Feb 3, 2019 at 3:53 am

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  Hi nicolemott13

  Your site is using WordPress.org software which is hosted on another host. So WordPress.com forum is not the right place to get the solution for your question.

  You can post your question in WordPress.org forum:
  https://wordpress.org/support/forums/

  For more information here is the support documentation link below:
  https://codex.wordpress.org/

  WordPress.com forum helps the sites hosted on WordPress.com only

  WordPress.com and WordPress.org are both different platforms, you can find more information for this here:

  WordPress.com vs. WordPress.org

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Hope this helps