Thumbnail images stopped appearing on FB/TW

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  alexbhill · Member · Sep 24, 2020 at 2:24 pm

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  It seems that after the new WordPress.com composer launch none of my post’s “feature images” appear as thumbnails on either Facebook or Twitter. Images are adequate size. Are there new requirements with the new Visual Editor?

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Sep 24, 2020 at 11:55 pm

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  Hi, there shouldn’t be. Could you link us to an affected post so we can take a look? I tested one randomly and it did fine.

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  alexbhill · Member · Sep 25, 2020 at 1:59 pm

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  Yes, sorry this is also for detroitography.com – the last 4-5 posts have not had their thumbnail images pull into social media.

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  staff-blorbo · Staff · Sep 25, 2020 at 6:17 pm

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  This is very strange: https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fdetroitography.com%2F2020%2F09%2F23%2Fmap-detroit-population-rings-1930-1940%2F

  Facebook is going to https://detroitography.com/2020/09/23/map-detroit-population-rings-1930-1940/ but redirecting to http://detroitography.com/2020/09/23/map-detroit-population-rings-1930-1940/ which of course redirects back to https://detroitography.com/2020/09/23/map-detroit-population-rings-1930-1940/ and somewhere in there it gives up.

  Was it definitely the last 4 or 5, meaning it started about a month ago?

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  alexbhill · Member · Sep 25, 2020 at 6:30 pm

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  Thanks staff-blorbo – Specifically the last 3 posts didn’t post with thumbnail images on both FB and TW. First post was 9/14

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  staff-blorbo · Staff · Sep 25, 2020 at 6:40 pm

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  Hm, ok, so only the posts published in September.

  I’m not seeing anything that would have caused this on our end during that time period.

  Do the images also fail if the posts are manually shared on Facebook?

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  alexbhill · Member · Sep 26, 2020 at 3:13 am

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  Yes, images also fail if shared manually.

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  fstat · Staff · Sep 26, 2020 at 8:45 am

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  Hi there,

  So this happened after the switch to the Block Editor, correct?

  Also, from where have published those posts, the desktop, or your mobile phone (native app or web interface)?

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  alexbhill · Member · Sep 26, 2020 at 8:01 pm

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  Correct, after the swift to Block Editor.

  Latest post thumbnail fixed on Twitter, but still not showing on Facebook.

  I’m using desktop and web to publish.

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  staff-totoro · Staff · Sep 27, 2020 at 10:15 pm

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  Thanks for confirming. That should not be an issue from what I can see, and your featured image dimensions and post settings appear to be correct.

  One thing I noticed is that you connected to Facebook (on detroitography.com) some time ago, but have not recycled your connection. It can be the case that de to changes Facebook makes on their end that the connection can fail or act oddly such as is the case here.

  With this in mind, can you disconnect from Facebook here, and then try to reconnect? https://wordpress.com/marketing/connections/detroitography.com

  Once you reconnect, if you publish a new post does it show the correct image when it is shared automatically?

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  alexbhill · Member · Sep 28, 2020 at 1:26 pm

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  staff-totoro Reconnecting worked for Facebook, now to test with Twitter. Thanks!