Tired of writing to ‘BOTS’ and nothing happening.

  • Unknown's avatar
    epubweekly · Member ·

    I want to take over my daughter’s blog site Fitness4Anybody. She died 2 years ago as of tomorrow. PLEASE. I would love to continue her work in her memory. I have sent in the required paperwork TWICE. Haven’t received as much as an email in response. What more do I need to do? (I have posted this message twice–once signed in on my blog–once as potential new user.) Please!
    Shirley W. Hopkins

  • kokkieh · Staff ·

    Hi Shirley,

    I see one request from you regarding this. We replied to you on 29 April, providing a list of the documents we’ll need, but we never received a further reply from you on that support ticket.

    I see two other more recent requests, but those were sent to our partnerships email, not to our support email, and they were most likely closed by the team that manages our business partnerships, as that team does not handle support requests and would not know how to handle this type of request.

    Please send an email directly to the address, passwordhelp[at]wordpress.com, including all the documentation listed at https://en.support.wordpress.com/deceased-user/, and someone from our account recovery team will follow up to help you with this.

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