Titan email not working

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  devlingrelle · Member · Jan 19, 2023 at 4:49 pm

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  Hello,
  Recently I tried to check my email for titan ((email visible only to moderators and staff)) and when I try to login it says ‘Domain Not Found’. I have checked my domain settings and everything is still the same and is configured correctly. Is there another reason as to why this is not working?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-95percentghost · Staff · Jan 20, 2023 at 2:30 pm

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  Hi there, it looks like you initially signed up for the three-month free trial of Professional Email; but may not have subsequently renewed for the rest of the billing period. We have also emailed you regarding this; please do check your spam folder if it doesn’t appear in your inbox!

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  devlingrelle · Member · Jan 22, 2023 at 6:53 pm

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  Hello, when I tried to renew the membership I got the message “We have removed Professional Email for ‘dubtechsolutions.com’ from your cart because the domain is not connected to your site”. My domain is no longer part of wordpress, but I was still using the professional email service. Is there any way where I could keep doing this?

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  supernovia · Staff · Jan 22, 2023 at 11:08 pm

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  Hey @devlingrelle, in a case like this, we’ll want you to use professional email directly through the provider rather than through our services, so we’ll reach out by email to help you get that transferred. Thanks!

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  supernovia · Staff · Jan 22, 2023 at 11:19 pm

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  Ah on second thought, it looks like you opened a second request on this; we’ll close this one out to reduce confusion. Please continue working through your first email request. Thanks!