Too complicated – refund

  • Unknown's avatar
    cartypartyfrance · Member ·

    My name is Sonia Carty and I purchased a plan with the email . The purchase was made just over an hour ago. I made a mistake in my purchase. WordPress is too hard for me to understand. How can I get a refund?

    immediately. Sincerely,
    Sonia Carty

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    cartypartyfrance · Member ·

    Thank you so much. I have tried in the last hour to figure it out but it is too complicated. Is this a private conversation? I do not want to give out my email IF ANYONE CAN ACCESS THE DATA. Please let me know. Thank you so much,

    My invoice is 55601170 charged 236.43 euros. Please confirm

  • supernovia · Staff ·

    Hi,

    I do not want to give out my email IF ANYONE CAN ACCESS THE DATA

    Your best bet if possible, would be to log out then log in with that email address. Then you can have a private conversation with staff while you still have an upgraded plan.

    But, you could also type the email address here. Our forum software will automatically hide it from public view so only staff can see it. And we can use that to look for more information.

  • Unknown's avatar
    cartypartyfrance · Member ·

    I have tried your suggestion but it doesn’t work. My email is (email visible only to moderators and staff), domain name https://globalcommunitypower.com. My invoice is 55601170 charged 236.43 euros. Thank you for your understanding and prompt response.
    Sincerely,
    Sonia Carty

  • Unknown's avatar
    themagicrobot · Member ·

    You may have purchased something but it looks like it wasn’t purchased here at WordPress.com. The domain you mention is over there at Bluehost, You’ll need to reach out to them to find out their refund policy.
    https://wordpress.com/support/com-vs-org/
    PS: If you had created a site over here at WordPress.com instead you would have found it easy, with lots of help such as people have already offered you in this forum.

  • staff-mckluskey · Staff ·

    Oh, I see what’s going on. You have made your purchase with Bluehost, not with WordPress.com.

    To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

    We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

    You can find more details about WordPress.com and WordPress.org on this support page:

    https://wordpress.com/support/com-vs-org/

    You’ll want to contact Bluehost directly to get help canceling your purchases.

  • Unknown's avatar
    cartypartyfrance · Member ·

    Oh no that is so upsetting. How tricky of them to do so as well. Do you have any suggestions on how it is best to contact them?

  • Unknown's avatar
    cartypartyfrance · Member ·

    How will I be able to keep the domain name and change to wordpress? What they are doing is so unethical

  • fstat · Staff ·

    Hi there,

    Do you have any suggestions on how it is best to contact them?

    You can see all the options to contact them here:

    https://www.bluehost.com/contact

    How will I be able to keep the domain name and change to wordpress?

    You can transfer your domain here by following these instructions:

    https://en.support.wordpress.com/move-domain/incoming-domain-transfer/

    If you have any other questions, just let me know and I’ll be happy to help.

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