toolbar display has changed. Can't see images for tools.

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  sarahatschool · Member · Jul 20, 2013 at 10:55 am

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  Blog has been hacked.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 21, 2013 at 8:01 pm

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  If anyone is posting anything to your blog then you have provided them with the ability to do so either deliberately by adding them as official users, or by allowing them access to your login information, or by posting content that makes it easy for them to guess what your log-in information is.

  Who, aside from you, has access to your login information?

  Go to your email program immediately and change the password to a very difficult one because that’s how many hackers gain access to blogs.

  1. If you can log-in go here > Users > All Users and delete any user that does not belong there.

  2. Disable post by email > http://en.support.wordpress.com/post-by-email/

  3. Disable post by voice > http://en.support.wordpress.com/post-by-voice/

  4. Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password

  5. Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.

  6. Set up two step authentication http://en.support.wordpress.com/security/two-step-authentication/

  Then read this please knowing that blogs don’t get hacked when security protocols are followed. > http://en.support.wordpress.com/security/

  P.S. I flagged this for Staff follow-up.

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  sarahatschool · Member · Jul 21, 2013 at 9:06 pm

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  Upon Googling the issue, 2 of the responses I saw said that having the icons disappear meant it was likely the blogs had been hacked, so I panicked. With more time and research I think the issue is actually a Firefox + WordPress conflict since the icons appear correctly when I use IE. The icon graphics don’t appear anywhere within the dashboard, including the text editor on Firefox. Any help would be greatly appreciated.

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  kathrynwp · Staff · Jul 22, 2013 at 9:39 pm

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  Hi there, first, would it be possible to upload a screenshot of what you see to help in troubleshooting?

  Here’s a guide on how to make a screenshot, if you’re not sure: http://en.support.wordpress.com/make-a-screenshot/

  You can upload the screenshot in your Media Library so I can see it.

  Next, could you try running Firefox in safe mode, which will temporarily turn off all your add-ons and extensions:

  http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

  If the issue goes away, it’s one of your add-ons or extensions causing the issue. You can troubleshoot further by turning them all off, and then reactivating one-by-one to find the culprit.

  Let me know how it goes!