Topic: retreiving my website | WordPress.com Forums
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Sorry for the confusion I’m not looking to get the domain silvermosaics.com back through WordPress but would like to access (if possible) my old site on the WordPress servers that silvermosiacs.com was pointing to. Ideally I’d like to point my new domain (silver-mosaics.com registered on go-daddy or rachelsilvermosaics.com registered here with you) to my old site and it (the site) be updated to work with silver-mosiacs.com.
Is this possible?
Background:
I registered the domain silvermosaics.com with a domain registrar
I pointed it at my site hosted on wordpress.com
I lost ownership of the domain name silvermosiacs.com
silvermosiacs.com is no longer pointing to the wordpress.com servers, so I can’t access my old site.
I now own silver-mosaics.com registered through go-daddy and rachelsilvermosaics.com here on wordpress -
Hi,
So, the short answer is, yes, we can help you get that sorted out.
However, the first issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Let us know if anything is unclear or you have any further questions.
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