Tos violation

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  acdus · Member · Sep 12, 2020 at 2:06 pm

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  hello, I just received a tos violation email, our site does not engage in ANY illegal activity

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  acdus · Member · Sep 12, 2020 at 2:17 pm

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  We sell legal and federally compliant industrial hemp and cbd products at [link removed by mod], your bot has incorrectly marked the site as selling illegal products and schedule 1 products which neither of the categories rightfully apply to Industrial Hemp.

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  justjennifer · Member · Sep 12, 2020 at 2:47 pm

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  Hi there, The site you mentioned, hempcuts.com, does not appear to be hosted here on WPcom but I am unable to discern your hosting provider due to your use of CloudFlare. However, hemp and cbd products are not allowed to be sold via WordPress.com. Please see our User Guidelines at https://wordpress.com/support/store-guidelines/

  In case you are using WooCommerce on a WP site, there are also some limitations. https://docs.woocommerce.com/document/payments/faq/cbd/

  Additionally, I’ve gone ahead and flagged this thread for Staff attention and input.

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  acdus · Member · Sep 12, 2020 at 3:04 pm

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  The site is hosted on our servers, we do use the Jetpack plugin. The functionality of the plugin has been removed and we are unable to process shipments as of now due to a TOS violation. Our payments are collected via a merchant that allows payments for CBD products.

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  kokkieh · Staff · Sep 12, 2020 at 4:29 pm

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  Hi there,

  We do not discuss terms of service issues in the public forums.

  If you have questions about the suspension of your site’s Jetpack connection, please contact our terms of service team directly as explained at https://en.support.wordpress.com/suspended-blogs/