total confusion

  • Unknown's avatar
    andyetheregoi · Member ·

    A. launch my site B. I thought I had changed my site so it no longer had sitename.wordpress.com to just sitename.com C. normally the coming soon screen comes up but I don’t know how to launch my site D. I tried to log on at another computer elsewhere but nothing recognised me and i couldn’t even get the coming soon screen to come up E. I think I will have to cancel everything I have done, and start over, but can’t even tell how to do that!
    I am getting quite frustrated re this whole process, but am sure that it is worth persevering… if only i could get someone’s help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    A, B and C and D are meaningless to us.

    We require the actual URLs starting with http:// in order to assist you.
    Please post them now.

  • Unknown's avatar
    andyetheregoi · Member ·

    https://www.andyetheregoi.com brings me to my ‘coming soon’ page where it tells me I can launch by ‘launch your site just click the link in the banner at the top of the screen.’ But I don’t know what ‘the banner’ is, and haven’t been able to work this out.
    Plus when I tried to go to the above coming soon page on another computer it wouldn’t come up…
    I really am trying hard to make this work, honest! I am only just learning and am giving it my best!!!

  • Unknown's avatar
    timethief · Member ·

    Web Hosting Provider: BlueHost
    Nameservers: andyetheregoi.com, ns1.ffande.ng, ns2.ffande.ng

    That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

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