Totally Confused
-
Two months ago I was working on my blog one night and it disappeared. Since then I have attempted to log in on many occasions and get a message that “If I am a visitor, I must have typed in a wrong url” or if I am a user I have no content uploaded.
I had a premium theme and now that, too, is gone with the wind.
This week I went and purchased a bluehost acct and tried to get online to start over. It seems my account at WP is gone and all I can find is a five year old acct. I have put in my url and nothing still happens. I get this message – “This website is temporarily unavailable, please try again later.”
I do not know if that is Namiac, Bluehost or WP giving me that message. I am lost. My domain is still intact at my purchase source (Namiac) but I can only find my old blog at WP with an old url that has .wordpress.com in it.
I am lost.The blog I need help with is: (visible only to logged in users)
-
A blog should not disappear without a trace! I need to know a little bit more information before making any assumptions.
The first thing I need to know is whether you’d like to set up on WordPress.com or on a self-hosted WordPress.org setup at Bluehost. Can you take a look at
https://en.support.wordpress.com/com-vs-org/ and reply back here with a note about which setup you prefer?Next, can you verify that this is the URL you want to be working with? http://philunderwood.com/
-
-
I reviewed the records for philunderwood.com and it looks to me like what happened is that you had setup hosting elsewhere and something happened to that hosting a few months ago (I am not sure what since it happened a while back and has changed since).
Three days ago, it looks like you tried to map the domain philunderwood.com to your philsword.wordpress.com blog, but that won’t work if your end goal is to setup with Bluehost. I can help you with a refund and give you the correct steps instead.
What you will want to do in order to make the philunderwood.com domain name point to your web hosting account at Bluehost is first find out what registrar you used to purchase philunderwood.com initially because that is where you can control the domain records. The domain records are what control which service provider (i.e. Bluehost vs WordPress.com vs a number of others) will be used when someone types your domain into their web browser.
Once you have figured out where you registered the philunderwood.com name, contact them and ask them to help you update the name servers to NS1.BLUEHOST.COM and NS2.BLUEHOST.COM
It can take anywhere from a few minutes to a few days for name server changes to go through because those records have to propagate throughout many servers on the internet, so you have to wait a bit after you update the name servers.
Once those have been updated, if your site that you setup at Bluehost doesn’t start working normally at that point, just contact Bluehost and let them know what steps you have taken so far and they will help you.
The naming is a bit confusing, but since you chose Bluehost as your web hosting provider, that means WordPress.com will not be involved in the domain registration or mapping parts of your setup at all and your original domain provider and Bluehost (your web host) will.
Can you let me know if the info above helps clarifies things for you? If it does, and everything sounds good to you, let me know and I will go ahead and refund the domain mapping you purchased here on WordPress.com as I believe you don’t actually need it based on your last reply about using Bluehost as your web host.
-
Wow, thank you!!! I will contact Namiac about that and then report back! You are gracious and kind. Appreciated.
-
No problem! I’m pretty sure you don’t need the WordPress.com domain mapping upgrade you purchased for $13 on 2015-10-21, so I went ahead and refunded it for you. If it turns out you need it for any reason, it can always be added back later, but you won’t need it if you’re going to use Bluehost.
Cheers :)
- The topic ‘Totally Confused’ is closed to new replies.
WordPress.com Forums 