Totally confused

• 

  cherylr23 · Member · Mar 6, 2017 at 8:21 pm

  • Copy link
  • Add topic to favorites

  I need to speak directly to someone to help me sort out my website. How do I get in contact with a person a wordpress.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 6, 2017 at 8:50 pm

  • Copy link

  If you wish to contact Staff on any matter please read on.

  All support docs are at https://en.support.wordpress.com/, and that link is found on every page in this site, and on the bottom of every Admin page on every blog hosted here, and and at the bottom of every support forum thread and page.

  Go to https://en.support.wordpress.com/ and type in Getting WordPress.com Support into the search box and click https://en.support.wordpress.com/?s=Getting+WordPress.com+Support+

  Results: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  [email protected]

• 

  cherylr23 · Member · Mar 6, 2017 at 9:37 pm

  • Copy link

  Thanks for your advice. Very grateful

• 

  timethief · Member · Mar 6, 2017 at 9:39 pm

  • Copy link

  You are welcome but here is more information. The quick and easy way to get support is to make your site Public and post exactly what you need help with here. There is rarely ever a question asked that cannot be answered in a support thread.