Totally Locked Out

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  briangrigory · Member · Nov 10, 2022 at 11:58 pm

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  Hello! No administrators can log in. Not getting un-lock emails.
  Login stating that I need 2FA to be configured, but we can’t log in.
  Many thanks!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-doublebassd · Staff · Nov 11, 2022 at 4:59 pm

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  Hey there,

  What is the username associated with the account you are trying to regain access to?

  If you could please fill out our account recovery form, The Account Recovery Team will see what they can do to assist you in regaining access to your account.

  If you ever purchased an upgrade under that account, you can use the transaction ID on your bank statement from when you purchased the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com and the team will be happy to help you further.

  Please visit our support page for more information on recovering your account.

  Thanks!