Totally Lost Password
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I cannot get my password reset for this site. And before you jump to any conclusions let me explain what’s going on…
1. I can log into WordPress and access all of my sites.
2. When I try to log in to this specific site, it doesn’t take the same name and password and I don’t remember it.
3. When I select to reset the password and get it sent to my email it doesn’t go to my email. I’ve tried other emails to see if it was a different one but none worked. I had to reset my “general” WordPress password so I know it’s worked before.
4. If I try to go in to update my settings for the site it says I have to update jetpack but in order to do that I have to log in, which I obviously cannot.I am so frustrated and can’t figure out how to get in. Please help!
The blog I need help with is: (visible only to logged in users)
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2. When I try to log in to this specific site, it doesn’t take the same name and password and I don’t remember it.
http://algprints.com/ is not hosted by WordPress.COM.
algprints.com is hosted by DreamHost
WHOIS
IP Address: 173.236.186.248
Name Servers:
ns3.dreamhost.com
ns1.dreamhost.com
ns2.dreamhost.comWe provide support only for blogs hosted by WordPress.COM. As that site is not hosted here by WordPress.COM, our support docs do not relate to it, and we cannot provide support for it. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page -
4. If I try to go in to update my settings for the site it says I have to update jetpack but in order to do that I have to log in, which I obviously cannot.
Jetpack is a plugin for WordPress.ORG software installs to provide parity with blogs hosted by wordpress.COM. Some JetPack solutions are here http://jetpack.me/support/
Others are in the JetPack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Thank you! I did not realize that. I’m checking into it now. Thanks for your timely and helpful response.
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