toyboxcockers.com

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  toyboxcockers · Member · Jul 18, 2022 at 6:47 pm

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  For some reason our domain toyboxcockers.com stopped working. Please support.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jul 18, 2022 at 7:14 pm

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  Hi there!

  It looks like your plan expired in June. To have your domain be your primary domain, you need a paid plan.

  Otherwise, you’ll see the error message when you try to load your site:

  Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

  Go to your page, purchase a new paid plan using the domain you already own, and your page will load under that domain again.

  Let us know if you have any questions.

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  toyboxcockers · Member · Jul 18, 2022 at 7:45 pm

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  We just purchased a plan but it is still not visible. What to do?

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  helper-heroponriki · Member · Jul 18, 2022 at 8:27 pm

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  I’m not showing any plan under the account you’re logged into nor on your site’s plans page: https://wordpress.com/plans/toyboxcockers.wordpress.com

  Can you let us know where you made a purchase? Once we have that information, we’ll be better able to advise.

  Thanks.

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  toyboxcockers · Member · Jul 18, 2022 at 9:12 pm

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  Please check this

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  toyboxcockers · Member · Jul 18, 2022 at 9:15 pm

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  Here is the receipt:
  Receipt

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  staff-totoro · Staff · Jul 18, 2022 at 11:32 pm

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  Hi there,

  According to our records the Premium plan (and included domain connection) on your account was last renewed on May 8, 2021. You can see a receipt confirming this here.

  However, we do not see that this upgrade was renewed in 2022, so it expired and was removed from your account as a result. I have restored this upgrade to your site but you will need to pay the renewal fee in order to finalize it.

  Please pay here to renew your plan by the date shown, and please also note that today (July 18th) will be the new renewal expiry date going forward: https://wordpress.com/me/purchases

  Hope that helps. Please let us know if you have any more questions.