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  consuelolalunio · Member · Feb 3, 2023 at 9:12 pm

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  I cannot acdess my dashboard. My password isnt working.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Feb 4, 2023 at 1:22 am

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  Hi, have you tried using this account recovery guide?

  https://wordpress.com/support/account-recovery/

  You can try just entering the username and resetting the password to start. Just be sure to check the email address associated with that account.

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  consuelolalunio · Member · Feb 20, 2023 at 4:57 pm

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  Thank you for responding. I was not able to check any responses to my query earlier. The email I used for this account has been hacked and I cannot access it any longer. I tried to change the email on the account before but it would not let me.

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  consuelolalunio · Member · Feb 20, 2023 at 4:57 pm

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  Oh and my website is http://www.alongcameisaac.com

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  helper-heroponriki · Member · Feb 20, 2023 at 7:09 pm

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  Thanks for clarifying!

  Since there are charges under this account, you should have transaction IDs from charges on this account. You can use a transaction ID on this Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a ten-digit letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  I hope that helps!