Transaction declined

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  doctorpsk · Member · Oct 9, 2017 at 6:56 pm

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  I was trying to make the payment to upgrade my .wordpress site into a personal blog, but for some unknown reasons wordpress is just not accepting my payment. It gives me an error saying “Your transaction was declined. Please try another card”.

  The blog I need help with is: (visible only to logged in users)

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  labifrancis · Member · Oct 9, 2017 at 7:21 pm

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  Hi there,

  I have tagged this thread with modlook for a staff to help you out. How do I get a Moderator/Staff reply for my question? I have already done this https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Please be patient and you will be attended to shortly.

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  kokkieh · Staff · Oct 10, 2017 at 7:21 am

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  Hi there,

  Can you please check with your bank and make sure they aren’t blocking international and/or online payments with your card?

  I’ve also asked our billing team to make sure the problem isn’t on our end.

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  kokkieh · Staff · Oct 10, 2017 at 12:23 pm

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  Hi again. Our billing team confirmed this isn’t being blocked on our end, but it’s your bank that’s declining the transaction. So most likely you’ll need to get your card authorised for international/online transactions first before you’ll be able to use it to pay for upgrades here.