Transaction Declined: Error AXLZNE
-
Hello,
I am trying to buy the premium plan with a bank card. However I get the message: ‘BlockPurchasesError. The transaction was declined. Please contact support quoting error AXLZNE’How can I bypass this?
Ps: I do not want to pay by Paypal. -
Hi.
Sometimes that happens when card numbers are changed repeatedly, as a measure to prevent fraud.
I have marked this thread for a WordPress.com employee to answer and help you solve the problem.Cheers.
-
Hello Galois,
Thank you for your kind reply and the explanation. I was surprised as this never happen on other website with my card. But I understand now!
I hope the WordPress employees spot the tread and solve my issue as soon as possible.Cheers!
-
-
Hi folks –
I’ve asked our payments team to have a look at this. You will hear back from them via email and I’ll post an update as soon as I have more information. Thanks for your patience in advance.
-
This has been fixed and you should be able to make a purchase now. Please write back if you need further help or the issue persists.
-
I have been trying to pay my subscription since last month. It has been given me the transaction decline & AXLZNE error and has got less than seven days now. I have checked with my bank and everything seems fine on their side.
-
I have tried again on the 22nd of April to no avail my subscription expires on the 28th of April. Looking forward to your swift response. Thanks
-
Hey @dasalonetiti123,
I would love to assist you, but in order to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:
https://en.forums.wordpress.com/?new=1
Feel free to add the
modlooktag to the thread so staff can respond immediately.Thanks!
-
Hello,
staff-zinnia Thank you for your support!
The problem has been solved and I was able to pay by card.This thread can be closed
Best
-
- The topic ‘Transaction Declined: Error AXLZNE’ is closed to new replies.
WordPress.com Forums 