Transaction Error

  • Unknown's avatar
    teamorangesaga · Member ·

    Hello!

    I was in the process of purchasing a monthly plan with WordPress. But upon finalizing the payment, it said to contact support and quote ‘error AXLZNE’.

    Let me know what the next steps are. I look forward to hearing from you.

    Best,
    Zoe

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    We are not able to help with billing issues here in our public forums, but our Billing Support team will be able to assist you. You can reach out to them for assistance with this using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” 

    Thanks!

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