Transaction ID:

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  manuelarsilva · Member · Oct 16, 2016 at 4:03 pm

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  Dear Sirs,

  I didn’t finalize the shopping and was billed, why?!

  Receipt ID: [redacted by mod]
  Transaction ID: [redacted by mod]

  I’m translating to Portuguese and I didn’t finalize the shopping. I was checking the Portuguese within the website to see how it looked.

  Could you cancel it please?

  Thank you

  Best regards,

  Manuela Silva

  (edit-transaction ID number in forum post title was redacted by mod)

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 16, 2016 at 4:49 pm

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  Hi there, you should never post financial information in a public forum where it is quickly indexed by search engines. I’ve removed that information here. Staff will be able to see any transaction you’ve made directly if needed.

  If you are requesting a refund, you can initiate it yourself from your My Purchases screen. Please see this guide: https://en.support.wordpress.com/refunds/

  If you still require help from Staff, you can add the MODLOOK tag to the Tags section of the forum thread sidebar for their assistance.

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  manuelarsilva · Member · Oct 17, 2016 at 9:19 am

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  Hi

  I just followed the contact link and didn’t notice that it was posted here.

  Thank you

  Regards,

  MS

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  kokkieh · Staff · Oct 17, 2016 at 12:40 pm

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  Hi there,

  I don’t see any recent transactions in your account. The last transaction showing in your billing history was when you bought the domain, manuelasilvasite.net, in 2014, and that upgrade is no longer on your account.

  What is the upgrade you bought, and for which site?

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  kokkieh · Staff · Oct 17, 2016 at 6:52 pm

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  Just to follow up, the receipt number and transaction ID you provided was for that 2014 purchase. You can view that receipt if you go to your billing history page:

  https://wordpress.com/me/billing/