Transcation has been made but no confirmation

  • Unknown's avatar
    elyatecservices · Member ·

    Hi, I bought a premium yearly membership. The transaction has been made – I have a receipt in my bank app but there was no confirmation and also my account is still free and not upgraded to premium. Can someone help?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ihuamadi · Member ·

    Hello,

    I see you have some concerns regarding a missing Premium plan subscription purchase, and I’m here to take a closer look at this for you.

    I reviewed the site associated with this email address elyatecservices.wordpress.com, but could not find any trace of the charge. Could you please share a screenshot or the transaction ID of the charge exactly as it appears on your bank statement? 

    This will help me investigate further and ensure that if the payment was successful, you receive the value of your purchase.

    Here is a guide on how to take a screenshot: https://wordpress.com/support/make-a-screenshot/#how-to-take-a-screenshot

    Looking forward to your response so that we can get things sorted!

  • The topic ‘Transcation has been made but no confirmation’ is closed to new replies.