transfer

• 

  lboros · Member · Mar 12, 2025 at 7:45 pm

  • Copy link
  • Add topic to favorites

  when I attempt to transfer this site, I get an error message that says ‘Sorry, you are not permitted to perform this action.’

  I have confirmed the recipient’s email is correct, and that they have a WordPress.com account.

  wtf?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  samabc3be051c1b · Member · Mar 12, 2025 at 9:12 pm

  • Copy link

  The error message “Sorry, you are not permitted to perform this action.” when transferring a WordPress.com site usually indicates a permissions issue. Here are some steps to resolve it:

  1. Check Your Role and Permissions

  • You must be the site owner or an administrator to transfer a site.
  • If you are not the original site owner, you might not have the required permissions.

  2. Ensure the Recipient Has a WordPress.com Account

  • You mentioned the recipient has an account, but make sure:
    • They have activated their account.
    • They are using the same email associated with their WordPress.com profile.

  3. Check if the Site is on a Business or eCommerce Plan

  • Some Business or eCommerce plan sites may have additional transfer restrictions.
  • You may need to contact WordPress.com support for assistance.

  4. Verify Site Transfer Conditions

  • Free WordPress.com sites can be transferred easily.
  • If the site has a domain purchased through WordPress.com, you may need to transfer the domain separately.

  5. Try a Different Browser or Clear Cache

  • Sometimes, browser issues or cached credentials can interfere. Try:
    • Using a different browser.
    • Clearing your browser cache.
    • Disabling any browser extensions temporarily.