Transfer blog not sending a confirmation email

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  spinifexcommunications · Member · Jan 30, 2014 at 1:16 am

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  Hi,
  I’m transferring a blog to another user but for some reason, I’m not getting a confirmation email to complete the process

  I successfully transferred other blogs (hectorthedolphin and yoursdroolly) to the same person with no issues.

  Can you please help. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  spinifexcommunications · Member · Jan 30, 2014 at 1:24 am

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  Did it at least 3 times and there’s nothing on my spam folder.

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  timethief · Member · Jan 30, 2014 at 1:26 am

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  spinifexcommunications · Member · Jan 30, 2014 at 1:53 am

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  Thank you timethief.

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  spinifexcommunications · Member · Jan 31, 2014 at 5:44 am

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  When I tried to transfer the blog again, I saw this message:
  “As you have a domain upgrade your request has been sent to support who will contact you shortly.”

  I reckon that’s the reason why I can’t transfer the blog.

  I went into Store > My Upgrades and indeed there’s one domain there which expired on the 5th of October, 2013.

  I tried to cancel it but got the message:
  “You cannot cancel this domain because it was not registered with WordPress.com. Please contact support.”

  And I think it’s because that domain has already expired a long time ago and is now available for public registration (which is fine).

  Which brings me back to… I really need help from support to fix my issue. Hopefully someone from wordpress would be able to help me soon.

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  gracejiyoung · Member · Feb 1, 2014 at 2:11 pm

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  Hi there,

  I see that you are working with on this with another Happiness Engineer. I will close this thread!

  Thank you!