Transfer cancelled domain

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  teotonioricardo · Member · Dec 18, 2018 at 10:54 am

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  Dear WordPress.com Team,

  We’ve a customer that had previously registered his domain with WordPress.com using a paid plan. Now the customer decided to get a new website and cancelled the WordPress.com plan, but forgot first to transfer the domain away to another Registrar.

  When we go to the Domains section in his backoffice, the old domain doesn’t show up and we are unable to get it back to his account. What can we do to get the domain back or obtain the authorization code in order to transfer the domain?

  Best regards,
  Teotónio Ricardo

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  supernovia · Staff · Dec 20, 2018 at 11:18 pm

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  Hi @teotonioricardo, sorry we didn’t see this earlier.

  Can the domain owner log into their account here with us, then update us on this thread? Or, if you’ll send the domain we can look it up and reach out to them with options.

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  teotonioricardo · Member · Dec 20, 2018 at 11:20 pm

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  Hi @supernovia,

  At this moment i already solved the problem by contacting help@wordpress.com. Thank you!

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  supernovia · Staff · Dec 21, 2018 at 12:53 am

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  Perfect. Cheers!