Transfer Domain Keep Failing and now is expired

  • Unknown's avatar
    chiangela · Member ·

    Hi,

    We have been contact support for many times and we would like to transfer domain. Each time failed to do it and now is expired. Is there anyway you can look into this case?

    Thank you!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @chiangela, it looks like it actually expired back more than a month ago. I don’t see previous support requests from you, but here’s what we can do now:

    • The domain is currently in redemption because it expired a while back.
    • At this point, you can still get the domain back, but the registrar charges a redemption fee. I’ll send an invoice with that, but it is time-sensitive, so please either take care of that right away.
    • If you opt to wait for the redemption process to continue, please note there’s a significant risk of not being able to recover the domain. Please let us know if you’re choosing this option and we’ll remove the invoice.

    Let us know if you have questions! And please do bear in mind this is time sensitive. You can read more about redemption timelines here.

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