transfer domain or not

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  mchurchman39 · Member · Mar 11, 2021 at 9:26 am

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  Hi, I recently have set up an account on bluehost. I created a domain there upon which I was given a special ftp account which I used to publish a website I built on adobe muse. I am now unsure as to whether I can still use this domain for wordpress as I now want to recreate my website on word press. I signed up for the basic package on blue host. Any help would be appreciated

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  helper-heroponriki · Member · Mar 11, 2021 at 3:39 pm

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  Hi there! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  You should reach out to Bluehost for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem. You can reach their support here:

  https://www.bluehost.com/contact

  I hope that helps!