transfer domain to another user

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  rainerambles · Member · Feb 17, 2021 at 3:39 pm

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  I have an ecommerce site and need to transfer back to my client

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  swaggadan · Member · Feb 17, 2021 at 3:48 pm

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  Hi there,

  Here is a guide on how to do this. I suggest you read it carefully.

  Hope this helps

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  rainerambles · Member · Feb 17, 2021 at 4:29 pm

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  Thanks for sending this, but right at the top it says, “If your site has the Business or eCommerce plan with plugins or third-party themes installed, the instructions in this guide do not apply.”

  This is an ecommerce site and I need to get to the right place to get this addressed.

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  swaggadan · Member · Feb 17, 2021 at 5:09 pm

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  My apologies.

  In that same note it states ” Please transfer the domain(s) first and then contact us for help to move the site to the new owner.”

  I hope this helps

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  supernovia · Staff · Feb 17, 2021 at 8:56 pm

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  @swaggadan and @rainerambles, feel free to add a modlook tag when staff help might be needed.

  Also, @rainerambles, can you log into the account that currently owns the upgrade? I wasn’t able to find it on this username. If you’re logged into an upgraded account, you’ll also be able to access chat-based support here:
  https://wordpress.com/help/contact