transfer domain to another wp.com site

  • Unknown's avatar
    alipsmith · Member ·

    Hi – I’d like to transfer alipsmith.com to this site. can you help please?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    alipsmith · Member ·

    hi there – i accidentally closed the tab with my chat window. Any chance someone can help me?

    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    In reviewing your chat, it looks like we canceled your Premium plan to fix the issue you were having which removed your access to live chat. But we can get you sorted here too! :)

    First, to fix this, you need to cancel your domain mapping subscription that’s tied to your other site from your subscriptions page: https://wordpress.com/me/purchases

    Then, you can purchase Premium under the correct account and in that process, indicate you want to use a domain you already own. If you get an error saying the domain is already being used on a different site when you try to purchase the plan with your domain, just skip the domain option, respond to us here, and we can fix the domain mapping issue so you can add it to the correct site.

    I hope that helps! Let us know if you have any other questions or if you still need our help :)

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