Transfer my subscribers?

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  prettyhungrygirl · Member · Dec 30, 2013 at 2:14 pm

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  Hello,

  I recently moved to a self-hosted site and installed the Jetpack plugin, and at that time WordPress.com transferred my 100 or so subscribers over there for me. (Thank you!) But a few days ago, I had to temporarily deactivate Jetpack, and that resulted in my losing those subscribers.
  I am hoping that Staff can transfer them back onto my new account for me? However, I’m nervous and want to be very cautious because since Dec 25th (when those 100 subscribers were erased), I have acquired 900+ new subscribers. I just want to be sure the original 100 can be added back to my account without losing the new ones.
  Could anyone help me with this?
  Thank you so much!

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Dec 30, 2013 at 4:25 pm

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  Flagged for the staff to help

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  prettyhungrygirl · Member · Dec 30, 2013 at 4:45 pm

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  Thank you!

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  auxclass · Member · Dec 30, 2013 at 4:51 pm

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  You be welcome

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  rachelmcr · Member · Dec 31, 2013 at 10:23 am

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  Hi there,

  I fixed it up on this end so all of your subscribers and stats are linked to your self-hosted site. Can you please disconnect Jetpack from your WordPress.com account and then reconnect it one more time to make sure that everything is working properly?

  Please let me know if you have any questions about that. :)

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  prettyhungrygirl · Member · Dec 31, 2013 at 1:47 pm

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  Ummm… my Blog subscribers say 0 again.

  What just happened?

  As of yesterday I had over 1,100.

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  rachelmcr · Member · Dec 31, 2013 at 1:53 pm

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  Hi there, did you disconnect and reconnect your Jetpack connection? That will refresh the information you see on your site. If you do that and the subscriber count doesn’t update, please let me know.

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  prettyhungrygirl · Member · Dec 31, 2013 at 2:13 pm

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  Just did it. That number looks much better, thank you.

  Question: I published a new post at 7am this morning, not knowing that the subscribers were at 0 at that time. How do I make sure the new post notification was sent to all those subscribers?

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  rachelmcr · Member · Dec 31, 2013 at 3:53 pm

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  Hi there, a new post notification will be sent to your email subscribers when you first publish a new post. If you think your subscribers didn’t receive the notification for your latest post, you can try deleting the post and creating a new one. (You can copy the contents of the post and paste them into the new post you create.) When you publish the new post, a new notification will go out.

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  prettyhungrygirl · Member · Dec 31, 2013 at 10:03 pm

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  Ok. Thank you SO much for helping me sort this out. Happy New Year!

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  rachelmcr · Member · Jan 2, 2014 at 9:47 am

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  You’re very welcome. :) Happy new year!