Transfer owner, no access to old email or credit card

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  richramirezjatc · Member · Mar 7, 2024 at 8:30 pm

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  Hello,
  I am an administrator of this website for an organization. The previous admin has retired but this account is likely linked to a now defunct and un-accessible email address. the former admin does not remember the password anyway.
  I’d like to transfer ownership of this website to an email address that is permanent within the organization.
  What can i do? The retired admin is available by phone call or email.
  Further complicating things, the credit card used for payment is also gone as it was also associated with someone who retired. That person is also available by phone or email. plus the card was issued by the same organization.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 8, 2024 at 3:41 pm

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  Hello!

  Thanks for reaching out.

  If you have transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site. WordPress.com support can then assist you further. You can access the form here: https://wordpress.com/wp-login.php?action=recovery

  Simply fill out as much information as you have, including an email address where Support can reach you. The transaction ID will appear on your bank statement as “WordPress” followed by a ten-digit alphanumeric code. They’ll look something like this: WordPress XXXXXXXXXX

  For more details about the account recovery process, you can visit this link: https://wordpress.com/support/account-recovery/

  Hope this helps!