Transfering Domain

  • Unknown's avatar
    pvtninja · Member ·

    Yes I’m writing because I’ve been trying to transfer my domain for over a month and a half. But I keep getting told that my domain is still locked. What actions do I need to take in order to get my domain to be transferred?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    sophiafigueroa33 · Member ·

    Hi pvtninja!

    I have checked your domain information and it seems that your website is registered with Wild West Domains, not WordPress. This may be causing some issues, but I’m not sure. I have added a modlook tag to this thread so that staff can also take a look at your case and help you out.

    Thank you for reaching out to us!

  • kokkieh · Staff ·

    Hi there,

    Your domain is transfer locked because you made changes to your domain contact information on 22 May. Any change to first name, last name, email address or organisation name causes a domain to be transfer-locked for a period of 60 days, unless you specifically opt out of that lock when confirming the contact info update. This is an ICANN requirement, and all domain providers have to do this.

    The only way to remove that lock is to make a new contact information change, and then opt out of the lock in the confirmation email you should receive as part of the process.

    @sfig21

    Wild West Domains is one of the domain providers we use at WordPress.com. If you use their own Whois lookup system you should see WordPress.com listed as the reseller in the Whois data.

  • Unknown's avatar
    pvtninja · Member ·

    Thank you for checking

    The problem is I checked the opt out option, when I made the changes to match the info to the new host server because I wanted the switch to happen. But it’s stating I didn’t so now my company name is showing but my domain is still locked. I was told the info has to match in order for the transfer to happen. But now when I try to change it won’t bring up the information. Also my account is still showing the information is unlocked and is able to be transferred.

  • Unknown's avatar
    sophiafigueroa33 · Member ·

    Thank you kokkieh! :)

  • supernovia · Staff ·

    @pvtninja our logs are saying you didn’t opt out. But you can have a chance to opt out again by changing the email address (and then accepting that “transfer” on both sides).

    You could just use the same address but with a dot in it.

  • supernovia · Staff ·

    Here’s how to transfer to a new “owner” with the dot in the email address:
    https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/

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