Transfering premium theme

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  synergycreative · Member · May 26, 2013 at 3:28 pm

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  I received this error when transferring my premium theme from Merelyeclectic.com to sketchbooklb.com: “There was an error transferring your premium theme upgrade. Please contact support”.

  Please help.

  thanks,
  lindsey Baker

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  kathrynwp · Staff · May 27, 2013 at 3:48 pm

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  Hi there – it looks like there’s a technical issue preventing the transfer. I’ve given you $75 in credits to re-purchase the theme on your other site.

  Just let me know if you run into any further issues, thanks!

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  synergycreative · Member · May 27, 2013 at 6:19 pm

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  Thanks you for your assistance. I really appreciate it.

  Lindsey Baker

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  kathrynwp · Staff · May 27, 2013 at 6:22 pm

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  My pleasure. :-)

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  synergycreative · Member · May 28, 2013 at 1:04 pm

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  Hello Again,

  I am not sure how to use the credit. I don’t see it indicated anywhere that I have a credit. I looked under billing and “your upgrades, Please advise.

  thanks,

  Lindsey

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  kathrynwp · Staff · May 28, 2013 at 1:59 pm

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  Hi Lindsey, you don’t need to do anything special to use your credit. When you make your payment, the credit will be applied on the checkout page, reducing your total by $75.

  Just let me know if you don’t see it upon checkout.

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  synergycreative · Member · May 28, 2013 at 8:57 pm

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  Okay, will do. thanks!!