Transfering premium theme
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I received this error when transferring my premium theme from Merelyeclectic.com to sketchbooklb.com: “There was an error transferring your premium theme upgrade. Please contact support”.
Please help.
thanks,
lindsey Baker -
Hi there – it looks like there’s a technical issue preventing the transfer. I’ve given you $75 in credits to re-purchase the theme on your other site.
Just let me know if you run into any further issues, thanks!
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Hello Again,
I am not sure how to use the credit. I don’t see it indicated anywhere that I have a credit. I looked under billing and “your upgrades, Please advise.
thanks,
Lindsey
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Hi Lindsey, you don’t need to do anything special to use your credit. When you make your payment, the credit will be applied on the checkout page, reducing your total by $75.
Just let me know if you don’t see it upon checkout.
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