Transferring a Domain Out

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  christedesigns · Member · Jul 11, 2023 at 5:04 pm

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  We recently switched from out WordPress site to Shopify due to the original site having too many issues from the previous owner who created it. We are no longer able to access and of our old orders or customer files. Is there a way to get back in? We were told that we would still have access to everything and that it just wouldn’t be live anymore. We still have orders to transfer to the new site. Any suggestions? Thanks all.

  Self-declared URL: http://www.tedesigns.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Jul 12, 2023 at 4:34 am

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  Hi there!

  I just checked and noticed that the domain you mentioned was never registered or hosted by us at WordPress.com. This means you were using a WordPress.org site hosted by a different company.

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.

  We can help with WordPress.com sites only. Since your site was hosted elsewhere, you will need to contact your hosting service provider to see about accessing the old site’s files.

  Thanks!