Transferring account from former employee

• 

  forgottentennis · Member · Feb 25, 2016 at 3:34 pm

  • Copy link
  • Add topic to favorites

  Dear WordPres

  I am a cofounder and a representative of a company that has a paid WordPress site set up. That account was set up by a former tech guy who is no longer with the company. We are unable to log into our WordPress account in order to make changes and maintain the website. Unfortunately, we have been unable to get the login info from the former employee either. We would like to transfer the accont ownership of the website to me, so we can continue using the website and other WordPress features. Could you please let me know what is needed in order for us to make these changes? Some of the other accounts/sites have asked us to send in a signed letter on the company letterhead, explaining the position and requesting these changes. I would be glad to submit such a letter at your request. Should you have any questions, please feel free to call/text/email me at any time. Thank you for your help.

  George

  The blog I need help with is: (visible only to logged in users)

• 

  pcosta88 · Member · Feb 25, 2016 at 3:54 pm

  • Copy link

  Hi!

  I’ve tagged this for a staff follow-up they may be able to provide some assistance. Be patient as staff works in the order of requests received.

  Also, if you have a paying account you may be able to use a form:

  Contact WordPress.com Support

• 

  staff-doublebassd · Staff · Feb 29, 2016 at 6:33 pm

  • Copy link

  Hi there,

  What I can do is contact the e-mail on file and see if the current owner is willing to transfer ownership of the account over to you. The best bet is to get in contact with the previous employee and have them transfer the blog over to you.

  However, I am willing to contact them and see if they are okay with the transfer. Let me know if you would like me to proceed with contacting them.

  Thanks!