Transferring domain

• 

  benjaminwestern · Member · Jul 12, 2014 at 10:51 am

  • Copy link
  • Add topic to favorites

  Hello

  I am having problems transferring my domain. I am moving it to wix.com and I seem to have done all that was requested as follows. It still does not allow me to progress and says to contact my registrar.

  Could you support please
  Thanks
  Benjamin
  +44 783 756 310

  1. Privacy protection is not turned on.
  2. Your domain is unlocked.
  3. The admin/registrant email address you gave your registrar is correct.
  4. At least 60 days have passed since you registered or transferred your domain.
  5. You have your authorization code.

  The blog I need help with is: (visible only to logged in users)

• 

  thatrobyn · Member · Jul 12, 2014 at 6:38 pm

  • Copy link

  Hi there Benjamin,

  Could you please tell me where you’re receiving the error message? On Wix? If so, what is the precise error you’re receiving? What action are you taking that prompts the error message?

  You may need to contact Wix support to find out what addition information/action you need from WordPress.com.

  Let me know and I will help you complete your transfer. Thanks much!

• 

  benjaminwestern · Member · Jul 12, 2014 at 8:22 pm

  • Copy link

  Hi there

  Thanks for your response. I get the following message:

  Cheers
  Ben

  Domain Unavailable to Transfer
  Please make sure your domain is unlocked at your current registrar before continuing. Please also make a note of your domain authorization code – you will need it to complete the transfer. If you see this message again after completing the steps above, please contact your domain’s registrar.

• 

  benjaminwestern · Member · Jul 12, 2014 at 8:30 pm

  • Copy link

  Hi there

  Thanks for your response. I get the following message:

  Cheers
  Ben

  Domain Unavailable to Transfer
  Please make sure your domain is unlocked at your current registrar before continuing. Please also make a note of your domain authorization code – you will need it to complete the transfer. If you see this message again after completing the steps above, please contact your domain's registrar.

• 

  thatrobyn · Member · Jul 14, 2014 at 4:20 pm

  • Copy link

  Hello again, Ben!

  An email has been sent to your contact email address containing the Domain Transfer Code for benjaminwestern.com. If you don’t receive the email shortly, please check your spam folder.

  I have Unlocked you domain, to prepare it for transfer.

  Although you have purchased Private Registration for this domain, Private Registration is currently disabled to allow you to transfer the domain.
  If you don’t intend on transferring this domain to another registrar, you should re-enable Private Registration now.

  Please let me know if you have any other questions. Good luck with your transfer. Cheers!

• 

  benjaminwestern · Member · Jul 14, 2014 at 6:05 pm

  • Copy link

  Hi there,

  Thanks again. I received the code a couple of days ago. When i try to proceed it still says it won’t work and to contact wordpress?!

  Any further ideas please?

  Thanks
  Ben

• 

  thatrobyn · Member · Jul 15, 2014 at 3:25 pm

  • Copy link

  Hi there Benjamin. I am so sorry for the inconvenience. I know this is holding up your process. We are working to fix a bug that is interfering with your transfer. I will get in touch with you the moment the problem is resolved. I apologize for this. If I can help in any other way in the meantime, please let me know.