Transferring domain from wordpress to squarespace

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  mtmlab · Member · Mar 18, 2017 at 9:19 pm

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  Hi All,

  I have problems with getting authorization code for the website I want to transfer to another platform.

  Would you know how can I get it?

  Thank you in advance,

  Magdalena

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  timethief · Member · Mar 18, 2017 at 9:23 pm

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  What is the domain URL?

  re: Domains »Move a Domain Using Custom A Records

  Does either of these support docs help?
  https://en.support.wordpress.com/domains/setting-custom-a-records/#changing-an-a-record
  https://en.support.wordpress.com/domains/setting-custom-a-records/#resetting-a-domain-a-record

  If you get stuck type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  mtmlab · Member · Mar 18, 2017 at 9:43 pm

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  Thanks so much!

  I was trying to follow the steps for transferring the domain but it doesn’t work for my website for some unknown reason.

  My URL is:

  http://soullighthouse.org/

  It’s not working at the moment cause all the wordpress data was removed from Admin Panel yesterday.

  If you could please advise how can I find auth code for that particular site I would be extremely grateful.

  Thanks in advance,

  Magda

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  mtmlab · Member · Mar 18, 2017 at 9:43 pm

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  Thanks so much!

  I was trying to follow the steps for transferring the domain but it doesn’t work for my website for some unknown reason.

  My URL is:

  http://soullighthouse.org/

  It’s not working at the moment cause all the wordpress data was removed from Admin Panel yesterday.

  If you could please advise how can I find auth code for that particular site I would be extremely grateful.

  Thanks in advance,

  Magda

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  timethief · Member · Mar 18, 2017 at 9:49 pm

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  When you allow a domain URL to expire you no longer own it and cannot transfer it anywhere because you do not own it any more.

  When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.

  I’ve tagged this thread in the sidebar with modlook for Staff attention.

  If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

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  mtmlab · Member · Mar 18, 2017 at 9:57 pm

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  Thank you so much!

  My domain haven’t expired. All the info was deleted from Admin Panel only.

  I’ll wait for the staff member to get in touch and look into it.

  Thanks again!

  Magda

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  gemmacevans · Member · Mar 19, 2017 at 12:22 pm

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  Hi Magda,

  There are no domain purchases on the WordPress.com account you are logged in to (mtmlab), which is why you are unable to find the option to transfer it.

  soullighthouse.org appears to be registered with NetArt — so you will need contact them if you wish to transfer the domain to Squarespace.

  Come back to me if you have any questions.

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  mtmlab · Member · Mar 19, 2017 at 8:08 pm

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  Thanks so much Emma!

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  gemmacevans · Member · Mar 21, 2017 at 9:08 am

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  You’re welcome!