Transferring Domain, missing login credentials
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For my job, I am needing to transfer our domain from WordPress to Squarespace. The person who was in this job before me gave me login information that works if I enter it from our website URL ‘/login’ page, but when I go to WordPress.com or WordPress.org to log in, those same login credentials don’t work there. No one else at my job seems to know what the emails, usernames, or passwords associated with their website is. I think it was contracted out and hasn’t been touched in years. But, I still need to access our account to begin the process of transferring domains ASAP. Please help! I have no experience in this.
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Hi, could you send a link to the site you’re trying to access?
If the site is hosted here on our servers this may help:
You may also be able to log out and log back in with the email address that gets notifications and what not.
Or, for your own copy of WordPress with a different host, your procedure will be different. You’d be working with the domain registrar for transferring.
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