transferring domain to another registrar (godaddy)

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  rebarron · Member · May 23, 2012 at 7:37 pm

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  I follow the instructions as closely as possible. however, i continue to get this error message:

  “To complete this transfer, we need approval of the administrative contact for this domain name. However, the administrative email address obtained from your current registrar is invalid, or could not be obtained.”

  I have followed the instructions to the letter about 5 times, but still cannot find where to change my administrative email. Can you help?

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · May 23, 2012 at 7:53 pm

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  You can change the administrator email via the Domain Manager panel, which is where you retrieved your authentication code for the transfer: http://en.support.wordpress.com/domain-mapping/domain-management/

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  rebarron · Member · May 23, 2012 at 8:34 pm

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  I have done that now 6 times, and am looking at the domain information page. Where in the Authentic Domain Manager – Domain Details is my password information? The Contact icon is ghosted, my domain is already unlocked….

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  staff-blorbo · Staff · May 23, 2012 at 9:34 pm

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  You can reset your domain manager password via Store -> Domains in your blog’s Dashboard. There is no location to change it in the main domain manager panel.

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  rebarron · Member · May 23, 2012 at 9:43 pm

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  I’m sorry. From Store -> Domains, neither Manage Domain Subscriptions or Edit DNS offer a chance to edit the password. I cannot find any link, button, or portal that takes me to a place that allows me to edit my password information.

  What do I do once I get to the domains page?

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  staff-blorbo · Staff · May 23, 2012 at 10:03 pm

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  There will be a drop-down menu towards the bottom where you can select “Make Changes to the DNS.”

  See this for more details: http://en.support.wordpress.com/domain-mapping/domain-management/

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  rebarron · Member · May 23, 2012 at 10:42 pm

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  already done that.

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  rebarron · Member · May 23, 2012 at 10:42 pm

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  i appreciate your help- could you give one reply that lists each step from this point forward?

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  staff-blorbo · Staff · May 23, 2012 at 11:25 pm

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  Ah, the problem appears to be that you have Private Registration enabled. This will block the transfer.

  Would you like me to disable that?

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  rebarron · Member · May 24, 2012 at 2:59 pm

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  yes, please. what happens then?

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  gabegodaddy · Member · May 24, 2012 at 3:27 pm

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  Hey there guys,

  If you run into any issues when you get to the Go Daddy side of things, do not hesitate to ask or contact our support directly!

  Cheers!

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  staff-blorbo · Staff · May 24, 2012 at 5:56 pm

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  I have disabled Private Registration as requested.

  You should now be able to transfer the domain following this guide: http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar