Transferring Email Providers

  • Unknown's avatar

    Our church currently has a contract with a third-party provider for email services. We’re not so happy with that provider, and want to change our email provider to G-suite for Nonprofits, bringing along with us the two email addresses we have with the current provider. I see the instructions for adding G-suite. Will following those instructions automatically lose the connection to our current provider, or do I have to do something else? If so, what?

  • Hi there,

    If you’re looking at getting a non-profits G Suite license then you’ll need to do that through Google for non-profits site:

    https://www.google.com/nonprofits/offerings/g-suite/

    Then, to connect that G Suite to your domain that’s registered through us, you need to follow these instructions:

    https://wordpress.com/support/add-email/add-email-through-g-suite/

  • Unknown's avatar

    Thank you for your response. I think I phrased my question poorly. We have already set up, verified, and activated our G-suite for Nonprofits account. We’ve also added users to the account, including the two email addresses we have on our current third-party email provider. All I need to do right now is change the records in the domain using the procedures you reference in the links you provided. Also, for the record, I’m one of the two people that have administrative privileges on our church’s WP account.

    My actual question is; when I do transfer our email processing to G-suite for Nonprofits, will any connections to our current third-party email provider automatically be expunged from the WP domain, or do I have to do something else to get rid of them? I was a programmer/analyst for 40 years before I reitred, but in a vastly different field than the Internet. I know enough about the Internet in theory to understand what it does, but I don’t want to trash our email by messing with Internet internals inadvertantly, in this case messing with domain internals.

  • The DNS records which control email are the same for all email providers, so if you remove the current record and replace them with the new email provider, the connection with the old email provider will be severed.

    With that said, depending on your old email provider’s policies, their webmail should preserve your inbox, you just won’t be able to send or receive from them.

  • Unknown's avatar

    That’s what I hoped to be the case. Thanks very much for your response!

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