Transferring web address

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  lucyhharrison · Member · Dec 1, 2011 at 8:37 pm

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  I need to transfer my web name to another host as I am redesigning it with WordPress (rather than as a blog) but when I try to transfer I am told the name is locked.

  I have sent a message to WordPress via the online form earlier today, but it really is quite urgent as the website is all ready to go and needs to go live next week.

  Does anyone know how long they will take to get back to me?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 1, 2011 at 9:03 pm

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  This is the result to clicking your username:

  musicalmapping.wordpress.com is no longer available.
  The authors have deleted this blog.

  Is that the blog in question or not? If it isn’t thene please provide the following:
  an active links starting with http:// to the root .wordpress.com blog in question;
  the domain name in question.

  Did your purchase your domain through WordPress.com or not? If so and if you are trying to change registrars the ICANN provision that applies to all is 60 days. http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

  If you are not trying to change registrars then you can simply update the nameservers. http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

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  lucyhharrison · Member · Dec 1, 2011 at 9:06 pm

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  The domain name is http://mappingyourmanor.com
  Yes I purchased the domain name through wordpress more than 60 days ago
  Someone has designed a new site and it needs to be changed to a different host so it is no longer a blog

  Thanks

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  auxclass · Member · Dec 1, 2011 at 9:12 pm

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  As noted above this is the quickest and easiest:

  If you are not trying to change registrars then you can simply update the nameservers. http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

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  lucyhharrison · Member · Dec 2, 2011 at 12:49 pm

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  That’s what we’ve done, but when we check the status of the transfer in EasySpace it says the domain is locked. The message says: Domain status clientTransferProhibited does not allow for transfer

  Any ideas? Will WordPress reply to me do you think?

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  timethief · Member · Dec 2, 2011 at 9:43 pm

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  @lightupyourstreet
  Hello there,
  This thread has been flagged for Staff attention.

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  staff-blorbo · Staff · Dec 2, 2011 at 9:45 pm

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  If you actually want to transfer your domain to another registrar, not just change the nameservers, you need to follow this guide: http://en.support.wordpress.com/domain-mapping/domain-management/#transfer-to-another-registrar

  Unlocking is part of the process.

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  lucyhharrison · Member · Dec 5, 2011 at 11:44 am

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  The authorisation code I have been sent comes up as incorrect, how can I get the correct one?

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  staff-blorbo · Staff · Dec 5, 2011 at 6:41 pm

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  As long as you follow the process above, you should receive a correct one via email. It’s not something that we can send for you.

  It’s also possible that the code is expiring if you’re taking too long to use it.