Transferring WordPress account with a google workspace from aus to our
-
I started my website and google workspace in Australia and then moved to Europe. My billing address in google has been changed but I need to have my billing address moved to Europe for everything. I just saw that the billing address from WordPress was not changed so I changed that. But will the rest follow. I have been trying to work this out for years and have not managed to.
The blog I need help with is: (visible only to logged in users)
-
Hello @sarahcraignasc,
So I looked into your issue for potential solutions, and it looks like from what I see here is that your account is locked to Australia from the backend since this is where you first purchased our services.
This is actually something you can not fix yourself, so I notified a Happiness Engineer to assist further since you mentioned that you have been trying to fix this issue for years.
They will need to manually switch your Default Account Currency from AUD to EUR.
Also Since you’re using Jetpack, you should consider disconnecting and reconnecting your Stripe link after they make the change so it picks up the new region. Just log out and back in once they’re done to refresh everything.
I hope this helps as a starting point.
Best regards,
Nelson -
-
-
-
Changing your billing address in WordPress will not automatically update Google Workspace or your domain billing, since each service handles billing separately. Even if everything was set up together originally, they function as independent systems. You’ll need to log into each account and update the billing details individually using their billing tool or account settings. Unfortunately, the changes won’t sync across platforms automatically.
-
Transferring a WordPress account along with a Google Workspace from one region to another can be a bit tricky, but it’s definitely manageable with careful planning. Make sure to back up all your site data, emails, and settings before starting the migration—just like how keeping organized resources such as free printable reading logs can make tasks much smoother. Checking DNS settings, permissions, and email configurations is key to avoid downtime.
-
Hi @sarahcraignasc,
Thanks for bringing this to our attention. I’ll be glad to assist you with this.
I checked your account and can see that your Google Workspace subscription is billed through us. The current billing currency on your account was set to AUD, and all subscriptions, including Google Workspace, were being billed in AUD.
Please note that changing the address on your WordPress.com account does not automatically update the billing currency. This needs to be adjusted from our end.
I’ve now updated the billing currency on your account to EUR. Going forward, you’ll be able to make payments in EUR.
Let me know if you have any further questions.
-
Hey @sarahcraignasc,
Congrats on finally getting this situation resolved!! Wish you an abundance of success in Europe.
Best regards,
Nelson
WordPress.com Forums 