transfert assité

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  bonnetsolene · Member · Feb 8, 2015 at 6:24 pm

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  J’ai payé pour un transfert assisté pour migrer mon compte wordpress.com à un compte wordpress.org mais quand l’on me demande mon herbergement je ne peux pas dire que je suis sur OVH.
  Il ne fait pas partie des options.
  Je ne peux donc pas lancer mon transfert assisté.

  Merci.

  Solène

  The blog I need help with is: (visible only to logged in users)

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  alexjgustafson · Member · Feb 8, 2015 at 10:19 pm

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  Hi there,

  Our Guided Transfer service can only move your site to one of our recommended hosts: HostGator or Bluehost.

  If you need to use OVH for hosting service, I can refund your guided transfer upgrade and you can still transfer the site yourself with these steps:

  http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org

  Please let me know if that is what you would prefer.

  -Alex G.

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  bonnetsolene · Member · Feb 9, 2015 at 7:08 am

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  Tks for your answer.
  so it is not possible to do a transfer guided with OVH ?
  It’s too late i already payed for ovh so yes if you can’t do the guidance transfer i would like a refund.

  Thank you.

  solene

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  alexjgustafson · Member · Feb 9, 2015 at 3:54 pm

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  Hi Solene,

  Correct, we cannot do a Guided Transfer to OVH’s hosting service. Only HostGator or Bluehost.

  I’ve removed the Guided Transfer upgrade and issued a full refund. It may take a week for the refund to appear with your bank account, but you can confirm it in your billing history here:

  https://wordpress.com/me/billing

  -Alex G.