TriciaPatterson.com

trishpatterson · Member · Dec 10, 2016 at 11:25 pm
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My website is no longer showing up online. I’m not sure if the domain expired through your service or what. I renewed it last year in October. Do I need to renew it again? I now realize that the wrong email was on file, so I might have missed the renewal options. Could you please let me know what I need to do. Website is: http://www.triciapatterson.com

Thank you!
Tricia Patterson

The blog I need help with is: (visible only to logged in users)
seasonschangecc · Member · Dec 10, 2016 at 11:39 pm
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After http://www.triciapatterson.com expired in October, it looks like Wild West Domains renewed the domain. So you may want to contact them:
http://www.wildwestdomains.com/
trishpatterson · Member · Dec 10, 2016 at 11:56 pm
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I contacted Wild West and they said I needed to gain access from WordPress.
seasonschangecc · Member · Dec 11, 2016 at 1:21 am
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Did you see this WordPress resource on Domain Expiration: https://en.support.wordpress.com/domains/domain-expiration/

And I’ve added the “modlook” tag, to get further help in this thread.

Good luck!
trishpatterson · Member · Dec 11, 2016 at 1:52 am
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Is there any number to call? Please, please help. I need this domain. It expired in October I think. Who can I talk to?
justjennifer · Member · Dec 11, 2016 at 5:56 am
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Hi, there is no phone support available.

Is it possible that you need to renew your domain mapping upgrade which connects your domain to your site at WordPressdotcom? Renewing a domain name is 1/2 of the equation. You can see if domain mapping has expired at https://wordpress.com/me/purchases

Regardless, as @seasonschangecc has tagged this thread for them, Staff will assist you with this issue. Things tend to be slower on the weekend. Please be patient.
kokkieh · Staff · Dec 11, 2016 at 7:48 am
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Hi there,

It looks like that domain hasn’t been renewed yet, and it is also suspended due to an unverified contact email. I’ve sent a verification email to the email address you gave for your domain contact details. Please look for that in your inbox and click the verification link. The email will be from help @ secureserver.net

Once the domain is verified I can help you with the renewal. There might be an additional charge to renew the domain at this point, but I’ll only know for sure once you have verified it.
trishpatterson · Member · Dec 11, 2016 at 2:17 pm
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I have not received an email. I know that I was not receiving the renewal info because my email has changed. I went into account settings and changed it to the correct email. Is there another place I need to go to change the email connected to my domain??
justjennifer · Member · Dec 11, 2016 at 3:41 pm
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@trishpatterson – check the email address you gave in your domain contact details. That is where @kokkieh mentioned the email was sent.

https://en.support.wordpress.com/update-contact-information/
trishpatterson · Member · Dec 11, 2016 at 5:53 pm
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When I go to that domain management link, my domain is listed, then when I click on it, it says: “Domains are not available for this site.” Unsure what that means. My old email was connected to an old employer. I don’t have access to it anymore. I’ve changed my email on my main account profile, but I’m not sure what to do about changing the email connected to that domain, bc it’s as if I no longer have access to anything connected with that domain.
kokkieh · Staff · Dec 12, 2016 at 8:31 am
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I see Charlie is now helping you with this via email, so I’m closing this thread so we can keep all communication in one place.

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