tried changing URL in profile now not able to login at all

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  rabbishmuli · Member · Mar 10, 2021 at 2:11 am

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  Hi, i tried changing my url, and changed it in the profile settings, ‘site URL’. however, that chosen URL is not working and now when i try to login to edit back to what it was i cannot as it redirects my login attempts to the ‘new’ broken URL. How can i change it back to its original URL if it keeps forcing a redirect at login?

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  staff-mckluskey · Staff · Mar 10, 2021 at 9:33 am

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  Hi there!

  Since what you described wouldn’t be possible on WordPress.com, I guess you’re talking about a WordPress site hosted elsewhere, we are not able to help with those.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

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  rabbishmuli · Member · Mar 10, 2021 at 3:40 pm

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  Hi, it is hosted by WordPress. It was charged under profile settings > site url in the web page editor.

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  helper-heroponriki · Member · Mar 10, 2021 at 4:37 pm

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  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise. Thank you!

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  madhattermcg · Member · Mar 16, 2021 at 4:24 pm

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  I’m just writing here to let you know that we received your ticket for this, and we’ll be handling the issue there instead.

  Closing this thread now, thanks!