Tried to add SSL certificate to website – cannot acces wp-admin
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Hello! I tried to add SSL to my orgs site last night through parentvoices.org/wp-login.php and was able to add https:// to the urls. I was able to activate an SSL certificate with Godaddy 03/5/2020, so i headed over to the admin page and added the https before finding out that I need to install the Really Simple SSL plugin first. *sorry* Now I am locked out of admin, I cannot access the .htacces or wp-config file as I’m not the original developer of the site & dont have the project file locally.
Are you able to help me regain access? I have read some tutorials explaining fixing it through FTP https://wordpress.org/support/article/ftp-clients/
– all the solutions say to add this to the
wp-configfile:
define( ‘WP_HOME’, ‘http://www.parentvoices.org; );
define( ‘WP_SITEURL’, ‘http://www.parentvoices.org; );
but I haven’t used FileZilla before and not sure how to connect to the site if the browser is having trouble. I have FileZile Server downloaded but couldn’t figure it out.If any one can help and shed some guidance that would so much appreciated!
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Hi there!
I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
You can look for help at the community forums here: https://wordpress.org/support/forums/
http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.
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