Tried to install a theme, now my entire website won't work

  • Unknown's avatar
    mallorywilliams · Member ·

    Hi there!
    I’ve been using WordPress for year and today I decided to purchase a new theme to install on my website. I did it as I have in the past (or so I thought) but then everything went away. I can’t login, look at my dashboard or my website at all.
    I’m receiving this message when I try to open anything involving my website:

    Warning: require_once(OPTIONS_FRAMEWORK_ROOToptions-data.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/93/9211793/html/wp-content/themes/darkroom/framework/options/options-caller.php on line 53

    Fatal error: require_once() [function.require]: Failed opening required ‘OPTIONS_FRAMEWORK_ROOToptions-data.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/93/9211793/html/wp-content/themes/darkroom/framework/options/options-caller.php on line 53

    So scared I completely screwed it up! And I’m really not sure what I did wrong in this process.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mallorywilliams · Member ·

    *** might I add, that the tagline on this post is wrong. The website I need help with is mallorywilliams.com – NOT mallorywilliams.wordpress.com
    Thanks!

  • Unknown's avatar
    timethief · Member ·

    Fatal error is a wordpress.ORG software install error.

    That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    wordpress.org support
    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    Jetpack support
    Some Jetpack solutions are here http://jetpack.com/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

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