Triple charged!

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  800dress · Member · Feb 10, 2014 at 10:59 am

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  Hello i just opened history of my purchases with wordpress.com and noticed that you guys charged me 3 times for domain mapping $13 x 3 times !! can you please refund those charges!???

  2013/05/07 10:07 9DU297574R325962P $13.00
  2013/05/07 10:09 2WD41454R11400824 $13.00
  2013/05/07 10:10 3B868435V2341415V $13.00

  it shoes be only 1 $13 charge

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Feb 10, 2014 at 2:02 pm

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  Hi there,

  After looking into your account, I found that they were all refunded on the same date. Please check with you bank if you find otherwise.

  Thank you!

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  josephmangan · Member · Feb 10, 2014 at 8:19 pm

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  Hi gracejoyoung, please could you help with my account too?

  I’ve asked for a refund for my theme a few times now and there has been no email for a few days. Can you help please?

  Thanks!

  The blog I need help with is josephmangan.wordpress.com

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  gracejiyoung · Member · Feb 10, 2014 at 9:45 pm

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  Hi there,

  I do not see a Premium Theme transaction on your account. Do you have another account?

  Thanks

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  800dress · Member · Feb 27, 2014 at 11:49 am

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  hello againe please help me with another question. I registered my personal domaine name 800dress.com in wordpress menu but who is actual domaine provider??? i tranfered my domaine to some hosting and now i recieved an email that i have to change name of the cerver of the web site how do i do that?

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  gracejiyoung · Member · Feb 27, 2014 at 4:41 pm

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  HI there,

  We are you domain’s registrar so you can point the domain you registered at WordPress.com to another server (hosting service), with these steps:

  Change a Domain’s Name Servers

  You’ll need to obtain the name server values from your current host. You should be able to find them on their support documentation, or contact them and ask for the information. (Name servers may be referred as “nameservers” or “NS records” instead.)

  I hope this helps – let me know if you have any more questions!